Refund policy

 

At Saanj-e-Nazakat, customer satisfaction is at the heart of everything we do. Each outfit is carefully inspected and packed to ensure it reaches you in excellent condition. We take pride in offering premium Punjabi ethnic wear crafted with attention to detail, quality fabrics, and timeless elegance. However, if for any reason you are not completely satisfied with your purchase, we are here to help.

We accept return requests within 7 days from the date of delivery, provided the item meets our return eligibility criteria. To ensure a smooth return process, products must be returned in their original condition, with all tags, labels, packaging, and accessories intact.

Eligibility for Returns

A return request may be approved if:

  • You received a damaged, defective, or incorrect product.
  • The item delivered does not match the product ordered.
  • The product remains unused, unworn, and unwashed.
  • All original tags, labels, packaging materials, and accessories are included.
  • The return request is submitted within the specified return period.

To initiate a return, customers may be required to provide clear photographs of the product and packaging for verification purposes. This helps us process requests more efficiently and maintain the highest standards of service.

Non-Returnable Items

To maintain hygiene, quality, and product integrity, the following items are not eligible for returns or refunds:

  • Products purchased during special sales, clearance events, or promotional offers.
  • Customized, altered, or made-to-order products.
  • Items that have been used, worn, washed, stained, or damaged after delivery.
  • Products returned without original tags or packaging.
  • Return requests submitted after the return window has expired.

We encourage customers to carefully review product descriptions, size details, and images before placing an order to ensure the best shopping experience.

Our goal is to provide a fair, transparent, and customer-friendly return process while maintaining the quality standards that define Saanj-e-Nazakat. If you have any questions regarding your order, our support team will be happy to assist you.