Shipping policy

 

At Saanj-e-Nazakat, we are committed to delivering your orders safely, securely, and as quickly as possible. Every outfit is carefully inspected, packed with care, and shipped through trusted courier partners to ensure it reaches you in excellent condition. Our goal is to provide a smooth and reliable shopping experience from the moment you place your order until it arrives at your doorstep. A clear shipping policy helps set customer expectations around processing, delivery timelines, shipping charges, tracking, and potential delays.

Order Processing

Once your order is successfully placed, our team begins preparing it for shipment. Every product goes through a quality inspection before it is packed.

  • Orders are processed within 1–2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During festive seasons, promotional events, or high-order periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email or SMS containing your tracking details.

Shipping Time

Estimated delivery timelines are as follows:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Please note that delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances beyond our control.

Shipping Charges

We aim to keep our shipping charges transparent and affordable.

  • Free Shipping on eligible orders as displayed during checkout.
  • Standard shipping charges, if applicable, will be calculated and displayed before payment.
  • Any promotional free shipping offers will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.

You can use this tracking information to monitor your shipment and stay updated on its delivery status throughout the shipping journey.

Delivery Attempts

Our courier partners will make multiple attempts to deliver your order.

If delivery cannot be completed due to an incorrect address, customer unavailability, or failure to respond to courier communication, the package may be returned to us. In such cases, additional shipping charges may apply for re-shipment.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • High shipping volumes
  • Courier service disruptions
  • Remote delivery locations

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Saanj-e-Nazakat is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses, incorrect contact numbers, or other inaccurate shipping details provided during order placement.

Damaged or Lost Shipments

If your package arrives damaged or appears to have been tampered with, please contact us within 48 hours of delivery.

To help us investigate and resolve the issue quickly, kindly provide:

  • Your order number
  • Clear photographs of the product
  • Images of the outer packaging
  • The shipping label

We will review your request and provide an appropriate resolution as soon as possible.

International Shipping

At present, Saanj-e-Nazakat primarily ships within India. If international shipping becomes available, applicable shipping charges, customs duties, taxes, and estimated delivery timelines will be communicated during checkout.